AI for Public Good

Public enterprises are at a pivotal moment in embracing and managing cutting-edge innovations like AI to drive significant societal impact. Working alongside commercial and consumer sectors, these sovereign organizations are at the forefront of policy governance as new technologies proliferate. Public enterprises have the opportunity to leverage AI to enhance healthcare, improve living conditions, build an equitable society, establish digital identities, provide universal education, ensure cyber safety, and much more.

In this podcast series, Infosys Public Services leaders delve into AI's transformative power in public services. They discuss how AI is improving efficiency, increasing accessibility, and accelerating innovation across various government departments—from healthcare and labor to transportation and beyond. Discover how these departments are unlocking AI’s full potential to deliver better outcomes for all.

Episode 1 - AI-Driven Public Sector Innovation with Lax Gopisetty
Join Jeff Kavanaugh of the Infosys Knowledge Institute as he sits down with Lax Gopisetty, CEO of Infosys Public Services, to explore the transformative role of AI in enhancing public services. Learn about the critical importance of governance and purpose-driven implementation for maximizing public benefit. Discover real-world examples of how AI being used for good by public sector organizations.
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Episode 2 - The AI and GenAI Opportunity for US Public Sector with Bhanu Prasad Narayana
Bhanu Prasad Narayana, Vice President and Head of US Public Sector at Infosys Public Services, elaborates on the increasing adoption of AI within public sector entities. He articulates how these organizations are leveraging AI to enhance data analysis to preempt threats and bolster large-scale monitoring of physical infrastructures. He underscores a cautiously optimistic stance towards the adoption of AI and generative AI technologies, spotlighting the growing recognition of their potential benefits within the US public sector.
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Episode 3 - The AI and GenAI Opportunity for Canada Public Sector with Michel Tourigny
Michel Tourigny, Associate Vice President and Head of Infosys Public Services in Canada, discusses the approach of public sector organizations in Canada as they embrace artificial intelligence and generative AI technologies. He highlights their inside-out perspective aimed at augmenting efficiency, enhancing governance, and providing superior outcomes for both employees and members of the public.
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Episode 4 - Navigating AI and GenAI’s Legal Imperative for Public Sector with Lauri O’Neal
Lauri O’Neal, Principal Legal Counsel at Infosys Public Services, addresses the regulatory landscape surrounding the adoption of artificial intelligence and generative AI technologies within the public sector. She underscores the imperative need for cooperation between private and public entities to guarantee a responsible adoption of AI and GenAI technologies.
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Episode 5 – The AI and GenAI Opportunity for US Federal Agencies with SurenderNath Indarapu
SurenderNath Indarapu, Head of US Federal and Quasi-government Sector at Infosys Public Services, dives into the intricacies of how US federal agencies are cautiously yet optimistically embracing AI and GenAI technologies. With the advantage of tapping into over two centuries of democratized knowledge, they have a golden opportunity to enhance the efficiency of mission-critical programs. However, this opportunity comes with its set of hurdles, including navigating through the complexities of data access, ensuring top-tier security, and maintaining stringent privacy standards. To combat these challenges, measures such as establishing special offices dedicated to the responsible utilization of AI, creating robust frameworks for safe operation, and experimenting with AI applications in various domains are being put into place.
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Episode 6 – The AI and GenAI Opportunity for Departments of Motor Vehicles with Kannan Rajagopal
Kannan Rajagopal, Head of DMV and Transportation Practice at Infosys Public Services, discusses the increasing significance of AI and GenAI technologies for the Departments of Motor Vehicles (DMV). Their focus is on enhancing customer services for driver licensing, vehicle registration, and predictive modeling to improve road user safety. The discussion also explores how DMV agencies are embracing these technologies.
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Episode 7 – The AI and GenAI Opportunity for Labor Agencies with Stephanie Puryear
Stephanie Puryear, a specialist in Labor Practice at Infosys Public Services, provides an insightful analysis of the primary considerations governing the adoption of AI into labor agencies, including the strategic implementation of AI and Generative AI technologies and the management of their effects on employment. She delves into how labor agencies are utilizing these technologies to enhance the experience of their constituents and reduce instances of fraud.
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Episode 8 – The AI and GenAI Opportunity for Health and Human Services with Rick Brady
Rick Brady, Head of Health and Human Services at Infosys Public Services, offers insights into how agencies within the health and human services space are recognizing and harnessing the potential of AI and GenAI technologies to enhance program administration. He delves into the advancements in current applications, such as automation, chatbots, and optical character recognition, propelled by these innovative technologies. Additionally, he addresses the ongoing deliberations concerning the application of these technologies in new areas, such as the determination of integrated eligibility.
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Episode 9 – Monique Frazier on Overcoming the fear of AI and GenAI for Public Good
Monique Frazier, Principal Consultant, Infosys Public Services, shares insights on overcoming the fear of AI to drive public good. From automating forms to accelerating trials and enabling 24x7 service, AI and GenAI technologies can help public sector organizations accelerate service delivery and minimize errors. However, it’s crucial to establish the right guardrails to ensure success.
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Episode 10 – Leveraging GenAI for Public Good with Kathy Seay
Kathy Seay, President and CEO, Dovestech, discusses how GenAI is impacting public sector organizations and how it can be leveraged for public good.
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Episode 11 – Krishnan RV on Ensuring Successful Execution of AI Initiatives for Public Good
Krishnan RV, Head of Delivery, Infosys Public Services, discusses three key uses of AI technologies in public sector today and how the organizations are shifting towards a digital operating model to successfully navigate their AI initiatives.
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Episode 12 – Bill Pardu on the Impact of AI and GenAI on Public Sector Employees
Bill Pardu, Organizational Change Management Lead, Infosys Public Services, discusses how AI is transforming the public sector workforce and workplace, and how public sector organizations should look at re-skilling for AI technologies.
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Episode 13 – Ajay Thukral on the Right Tools and Technologies for AI and GenAI
Ajay Thukral, Chief Technology Officer, Infosys Public Services, outlines the right tools and approaches that public sector organizations should leverage to adopt AI and GenAI technologies.
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Episode 14 – Alex Yang on Accelerating Legacy Modernization with AI and GenAI Technologies
Alex Yang, Head of Legacy Modernization Practice, Infosys Public Services, discusses how AI and GenAI technologies are helping public sector organizations accelerate legacy modernization.
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Episode 15 – Dr. Suman De on Foundational Elements to Enable AI and GenAI Initiatives
Dr. Suman De, Head of Healthcare Analytics, Infosys Public Services, outlines the foundational elements that public sector organizations should have in place to be able to navigate their AI and GenAI initiatives.
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Episode 16 – Anjana Raman on Leveraging AI and GenAI for Government eProcurement
Anjana Raman, Program Manager - eProcurement, Infosys Public Services, discusses how AI and GenAI technologies are helping public sector organizations transform procurement.
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Episode 17 – Ed Wyborski on How ERP Providers are Leveraging AI and GenAI for Government Workflows
Ed Wyborski, AVP and Head of ERP Practice, Infosys Public Services, discusses how Oracle, SAP and Salesforce are leveraging AI and GenAI technologies to transform public sector operations.
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Episode 18 – Sandesh Shetty on How Quasi-governmental Organizations are Leveraging AI and GenAI
Sandesh Shetty, Head of Quasi-government Market, Infosys Public Services, discusses how AI and GenAI technologies are enabling quasi-governmental organizations transform operations and improve services.
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