States need to revamp their unemployment insurance system to manage evolving policies, increasing caseloads, higher service expectations, shorter response times, and stringent oversight.

Infosys LaborForce offers a fully integrated, cloud-first enterprise platform for states to transform their existing unemployment insurance applications into a truly digital and resilient system.

Infosys LaborForce includes self-contained modules that encapsulate specific functions including Benefits, Appeals, Tax, and Workflow. Each module incorporates several functions, for example claims management, adjudication, monetary determinations, overpayments, scheduling appeal hearing, etc. These modules are built on the proven Salesforce Platform which makes them truly modern, agile, scalable, and resilient.

Infosys LaborForce’s low-code development platform promotes configuration over custom code, coupled with a market leading user experience for the end users. The Salesforce Platform allows agencies to build apps quickly with just a few clicks, designed for desktop and mobile devices, all from a single canvas, including pre-built AppExchange solutions. This accelerates deployment and enables agencies to realize value more quickly.

The platform leverages AI/Machine Learning capabilities to empower state employment agencies combat and recoup fraudulent claims and also manage the unemployment insurance benefits ecosystem more effectively and efficiently to preempt fraudulent activities.

Don’t implement your next legacy unemployment insurance (UI) system. Get Infosys LaborForce.


Infosys LaborForce Unemployment Insurance System: Key features

  • Cloud-first, highly scalable, multi-tenant Salesforce PaaS and IaaS
  • Pre-built interfaces and open API to simplify integration
  • Comprehensive and fully automated case management
  • Rapid development environment for speed-to-value
  • Human-centric user experience for ease of use and accuracy of data collection
  • Advanced fraud prevention and fraud detection
  • Fully compliant with FedRAMP, NIST Moderate, and state and federal reporting regulations
  • Out-of-the-box functionality and quick configuration through flexible rules engine
  • Multi-lingual, ADA compliant, and accessible across devices

A system’s ability to scale to handle increased volumes is not just an infrastructure issue. The design of the software, the functionality of the screens, the methods for storing and retrieving data, and processes like workflow routing, and business user engagement are important too.

Infosys LaborForce’s proven design for key processes including UI claims management and the underlying Salesforce platform incorporates all these characteristics, enabling states to develop a scalable, future-proof UI system.

Supported by proven services and multiple implementation approaches

Infosys LaborForce is designed and delivered by experts with experience of implementing unemployment insurance systems across 12+ states.

Infosys LaborForce has many implementation options as the functional areas of the system are designed to be deployed stand-alone or as a package. States can start through implementation of Employer Self-Service, then Tax, followed by Benefits and Appeals or reverse.

Infosys Public Services team can help states navigate and plan their unemployment insurance modernization initiative through Infosys LaborForce and expertise across the following service areas:

  • Unemployment Insurance Training and Organization Change Management
  • Fraud Program Improvement and Design
  • Federal Reporting and Data Validation
  • Legacy System Support and Maintenance
  • Modernization and RFP Planning
  • UX Redesign and Improvements
  • Grant Management
  • Call Center Management
  • IT Staff Augmentation

Challenges & Solutions

States have primarily built their UI systems through implementation of a variety of transfer systems, point solutions, adaptations of revenue tax or pension systems, or older client/server-based technologies that have been web-enabled and placed in a cloud environment. None of these solutions are scalable.

Infosys LaborForce offers the first fully integrated, cloud-first (Salesforce platform) proven UI management platform for states to build a truly digital and resilient system. Infosys LaborForce delivers highly scalable modules for all the key areas

Infosys LaborForce is delivered by experts with 200+ years of combined experience delivering UI systems for 12+ states. Our experts leverage Infosys’ proven and flexible execution capabilities to deliver UI program on-time, on-budget and in a predictable manner.

Infosys LaborForce is a COTS solution on a modern architecture, with full capabilities to meet a state’s business needs.

The platform delivers most of the functionality out-of-the-box and offers a flexible rules engine to meet a state’s specific requirements quickly.

The underlying Salesforce platform ensures that any application that is deployed is able to share common services. It also offers capabilities to deploy new capabilities at speed and scale.

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