COVID vaccine administration is unlike any other immunization campaign that state and local governments have ever implemented. Existing systems will not be able to manage the scale, scope, and complexity of this program.

Infosys Public Services has combined forces with partners like Salesforce, ServiceNow and Simplus to develop Infosys Vaccine Management (IVM) system that offers a modular platform for state and local governments to deliver the high-demand COVID vaccination program safely and rapidly.

Execute the high-demand COVID19 vaccine program safely with IVM

Vaccine Administration Management System

From proactive outreach and advocacy campaigns, scheduling and registration, eligibility screening, demand management, clinical management and follow-ups to the rigorous data reporting requirements, the end-to-end vaccine management solution delivers the necessary capabilities for state and local governments to administer the COVID vaccine effectively to constituents.

Infosys Vaccine Management system’s modular components and open API’s provide the flexibility to implement individual modules to meet specific needs or all components gradually over time. Furthermore, as requirements evolve with potentially new strains and viruses warranting novel vaccines and programs in the future, Infosys Vaccine Management system allows organizations to quickly add new capabilities through its following key modules.

  • System of Communication: Includes all jurisdiction/public messaging regarding immunization. The system can activate messaging and awareness campaigns through digital media, social mobilization, and surveys and address all the gaps related to vaccine communication.
  • Citizen Registration Portal: The Citizen/Employee Registration Portal provides self-scheduling functionality and data collection. In addition, constituents/employees can access up to date information regarding their local clinic schedule and specific notifications regarding directions for parking and arriving at the clinic. The Department of Health/HR Departments can also send push notifications to remind registrants of essential preparation tips and advice. The portal helps agencies close all the gaps related to vaccine scheduling and registration.
  • Provider Vaccination Portal: Provides a perfect interface for onboarding vaccination providers and understanding the connections between various health data points: past immunizations, health condition, demographics. This module is also where follow-up questions and answers and potential adverse reaction information and cases can be managed. Organizations can leverage this portal to keep track of relevant vaccine information and share it with approved institutions to identify patterns and correlations.
  • Cold Chain/Inventory Management: Assists with high-demand, limited supply immunization initiative. Depending on state and county mandates, vaccine administrators can leverage this module to manage data related to pick up time, location, distribution, stock availability, vaccine cold chain compliance, and storage reporting.
  • State/County Command Center: This system makes stringent reporting requirements more manageable. By prioritizing key KPIs and surfacing critical information points, the Command Center’s dashboards answer key questions with the latest, real-time data. These dashboards can also help policymakers make informed decisions regarding adverse reactions, vaccination coverage, herd immunity status, program risks, and inventory concerns.
  • Integration Hub: This module manages the countless bi-directional data integrations involved in the vaccine management process. The Integration Hub works with the local State immunization information systems, VTrckS, VAERS, and many optional integrations such as Immunization Gateway from the CDC. Provider EHR systems can also be integrated for seamless data flow from one module to another as relevant.

Key features and benefits of IVM

  • Single platform with scalability and flexibility to manage the unprecedented volume of immunization candidates for COVID and other immunization programs
  • Accurate demand forecasting and prioritization through consolidation of testing, tracing, and vaccine data
  • Mobile-enabled, automated workflows to enhance efficiency and minimize errors
  • 100% compliance with stringent CDC and ACIP COVID vaccination guidelines
  • Cross-agency collaboration and faster information exchange
  • Advanced epidemiological insights for improved policy and decision making

Challenges & Solutions

IVM’s Communication and Outreach module offers a configurable, mobile-enabled, multi-lingual portal for state and local governments to publish the right information about the vaccines quickly, run advocacy campaigns, and engage citizens more effectively.

IVM’s cloud-based Registration and Scheduling module enables state and local governments to scale quickly and support the high-demand vaccine program without any disruptions or failures.

IVM’s MuleSoft-based Integration Module includes pre-built connectors and APIs which allow state and local governments to connect with any federal and provider systems and exchange HL-7/FHIR-based data in near-real time for accurate reporting.

IVM’s Command Center offers an intuitive Tableau-powered dashboard to track all relevant information related to vaccination – from inventory, doses administered and herd-immunity levels to adverse reactions. The Command Center also hooks up with automated-data science solutions like the Infosys Health Insights Platform to develop predictive and prescriptive AI models to make vaccine administration more effective.

IVM’s Inventory module enables state and local governments to track vaccine inventory more effectively. From managing information related to vaccine receipt to storage, cold-chain compliance, availability and wastage reporting, IVM can track a number of parameters, enabling organizations to maximize the use of available vaccines.

IVM is architected as a modular platform. State and local governments can pick and choose the components based on their immediate and long-term requirements. Quite a few of these modules, like the Registration and Scheduling, can be deployed within 2 weeks.

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