Outdated systems, increasing caseloads, ineffective data analytics and changing regulations make it difficult for child welfare agencies to effectively deliver the right care to children and families.

Infosys Comprehensive Child Welfare Solution (iCWS) enables agencies to address all these challenges through a modern, modular child welfare platform that delivers the best outcomes in safety, permanency and well-being.

Digitize child welfare systems and processes with a comprehensive, modular platform.

Comprehensive Child Welfare Solution

iCWS is an integrated, commercial-off-the-shelf (COTS) platform built using proven technologies. It includes interoperable modules that digitize core child welfare functions and innovative add-ons like artificial intelligence tools that allow agencies to optimize service and focus on prevention of cases.

Key features and benefits of iCWS

  • Modularity – CCWIS compliant, loosely coupled modules for accelerated deployment
  • Automation – Workflow automation for improved productivity and service delivery
  • Scalability – Service-oriented architecture and web-services for extensibility
  • Configurability – Intuitive, streamlined, dynamic and easy-to change/update workflows to simplify system use
  • Multi-channel access – Anytime, anywhere, any-device online and offline access for improved case worker productivity
  • Responsive UI – Simple, intuitive user interface for superior user experience and compliance with accessibility standards
  • Security – Role-based access controls and the latest cyber security methodologies for assured service delivery
  • Data, insights and next best actions – Next-gen analytics with AI models and visualization engines for real-time reporting, insights and next-best-actions to improve decision making and outcomes

Challenges & Solutions

iCWS automates and digitizes child welfare processes to improve efficiency and productivity of caseworkers.

iCWS is built using modular components which can be deployed independently and can interface with any internal or external systems.

iCWS uses automated data-science technologies and pre-built AI models that turn data into predictive and prescriptive insights like identification of high-risk children to prevent and preempt cases.

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