Krishnan RV on Ensuring Successful Execution of AI Initiatives for Public Good

Krishnan RV, Head of Delivery at Infosys Public Services, highlights the growing interest of public sector organizations in AI and Generative AI technologies. Agencies are actively exploring three primary use cases: enhancing staff productivity, delivering superior citizen services, and reducing fraud. To effectively navigate these AI initiatives, organizations are transitioning to AI-first digital operating models, which emphasize a product-centric approach for defining and executing AI strategies. He discusses how Infosys is leveraging this model itself to deliver enterprise-wide AI programs for the organization and for clients.