The AI and GenAI Opportunity for Health and Human Services with Rick Brady

Rick Brady, Head of Health and Human Services at Infosys Public Services, offers insights into how agencies within the health and human services space recognize and harness the potential of AI and GenAI technologies to enhance program administration. He delves into the advancements in current applications, such as automation, chatbots, and optical character recognition, propelled by these innovative technologies. Additionally, he addresses the ongoing deliberations concerning the application of these technologies in new areas, such as the determination of integrated eligibility.