What's Next for Public Sector in Digitalization

From optimization of existing processes and continued legacy modernization to adoption of new digital technologies like machine learning and blockchain, 2021 saw public sector organizations navigating their several digital transformation initiatives.

2022 may see the pace of this digital transformation accelerating. New funding sources will make it easier to build modern, resilient systems for core programs. Proven experience with new digital technologies will help build a strong case to move pilot implementations to production. And there will be renewed focus on service delivery assurance.

In this podcast series Nick Demetriades interviews Infosys Public Services experts to explore the key business and technology imperatives for different public sector organizations/departments and how should public sector organizations navigate them.

• What’s Next for Public Sector in AI and Analytics
• What’s Next for Departments of Motor Vehicles and Transportation Agencies
• What's Next for Health and Human Services

About Nick Demetriades

Nick is a principal consultant with Infosys Public Services. Nick defines and develops technology solutions that help public sector organizations become more customer-centric and agile.

Nick has over 30 years of experience in the DMV and IT space. Prior to joining Infosys Public Services, Nick served as the Director of Operations Services at the Connecticut Bureau of Enterprise Systems and Technologies (BEST). He was responsible for administering Enterprise Helpdesk Services, Command Center Operations, Business Continuity Planning (BCP), Disaster Recovery Planning and Coordination. Before this, he was the Director of Information Technology at the CT DMV and managed the Agency’s technology services. He led numerous DMV business improvement projects for the delivery of business systems and technology solutions.