What's Next for Departments of Motor Vehicles and Transportation Agencies
Nick Demetriades and Kannan Rajagopal discuss the next for Departments of Motor Vehicles and Ministries of Transportation in 2022 and beyond.
Infographic: What’s Next for DMVs and Transportation
Nick: Hello and welcome to today’s discussion on what’s next for driver licensing and vehicle registration agencies.
Nick: In 2021 we saw the Departments of Motor Vehicles Agencies and the Ministries of Transportation go digital. This year, we will see the pace of this digital transformation increasing and agencies navigating to the next stage of their digital transformation journey. What will this involve? Let’s check with Kannan Rajagopal, Associate Partner and Head of DMV Practice at Infosys Public Services.
Associate Partner and Head of DMV
Kannan is an experienced digital transformation executive with a track record of connecting strategy, business and technology to drive enterprise value. In his current role at Infosys, Kannan heads up the DMV practice. He is skilled in product and services marketing, Design Thinking, consultative selling with focus on customer experience applications, data science, and cloud computing technologies.
About Nick Demetriades
Nick is a principal consultant with Infosys Public Services. Nick defines and develops technology solutions that help public sector organizations become more customer-centric and agile.
Nick has over 30 years of experience in the DMV and IT space. Prior to joining Infosys Public Services, Nick served as the Director of Operations Services at the Connecticut Bureau of Enterprise Systems and Technologies (BEST). He was responsible for administering Enterprise Helpdesk Services, Command Center Operations, Business Continuity Planning (BCP), Disaster Recovery Planning and Coordination. Before this, he was the Director of Information Technology at the CT DMV and managed the Agency’s technology services. He led numerous DMV business improvement projects for the delivery of business systems and technology solutions.