What’s Next for Health and Human Services

Nick Demetriades and Rick Brady discuss the next for Health and Human Services organizations in 2022 and beyond.

Infographic: What’s Next for Health and Human Services Agencies

Edited transcript

Nick: Hello and welcome to today’s discussion on what’s next for health and human services agencies.

Nick: From building new capabilities like virtual assistants to updating core systems to support COVID-19 related programs, HHS organizations have had to transform their existing systems and processes quickly. The pace of this transformation will increase this year and HHS organizations will navigate to the next stage of their digital transformation. What will this involve? Let’s check with Rick Brady, Associate Partner and Head of Health and Human Services at Infosys Public Services.

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About Nick Demetriades

Nick Demetriades

Nick is a principal consultant with Infosys Public Services. Nick defines and develops technology solutions that help public sector organizations become more customer-centric and agile.

Nick has over 30 years of experience in the DMV and IT space. Prior to joining Infosys Public Services, Nick served as the Director of Operations Services at the Connecticut Bureau of Enterprise Systems and Technologies (BEST). He was responsible for administering Enterprise Helpdesk Services, Command Center Operations, Business Continuity Planning (BCP), Disaster Recovery Planning and Coordination. Before this, he was the Director of Information Technology at the CT DMV and managed the Agency’s technology services. He led numerous DMV business improvement projects for the delivery of business systems and technology solutions.

About Rick Brady

Rick Brady

Rick leads the Government Healthcare practice at Infosys for the US and Canada. He has 20+ years experience in healthcare and public sector.