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Event overview
With the upcoming Agentic Era, for labor agencies the question is no longer whether to adopt AI, but how to do so responsibly, transparently, and in a way that drives measurable impact from day one.
This webinar introduces the Agentic Labor System, a blueprint for moving from process bound operations to an intelligent, outcome driven service model, built on Salesforce, Agentforce, Data Cloud, and the Einstein Trust Layer—can re-engineer every major labor function: claims intake, adjudication, fraud prevention, and constituent experience.
But beyond the technology, our team will present a proven adoption roadmap, to enterprise scalability, designed to help agencies deploy AI safely, earn stakeholder trust, and realize immediate operational gains without disrupting mission critical work.
Key Takeaways for Attendees will be:
- The Agentic LaborForce Model: A human AI collaborative workforce elevates staff capacity, improves decision quality, and strengthens equity across labor programs.
- Real World Impact Across Core Labor Functions: Agentic capabilities reshaping labor operations and AI generated case summaries with and 24/7 multilingual virtual support.
- Responsible AI by Design: Learn how guardrails such as the Einstein Trust Layer, role based grounding, zero data retention, and embedded auditability make it possible to scale AI confidently.
- A Roadmap for Tangible Results in 90, 180, and 365 Days: Explore a phased adoption model, expanding from pilots to enterprise wide transformation, safely and measurably.
- Future Proofing Your Modernization Investment: A decoupled AI layer and configuration first architecture ensuring innovations, minimizing technical debt and unlocking long term agility.
Join us for an upcoming webinar exploring how labor agencies can responsibly adopt agent-powered systems to drive measurable impact from day one.
Attendees
Tiffany Blair, SLED Industry Leader, Salesforce
She has 25+ years of experience in modernization of government technology and specializes in helping Labor and Workforce Development organizations navigate complex transformations.
Lee Carter, Senior Principal, National Labor Practice, Infosys Public Services.
His career spans across large scale commercial software development, 15 years as a CIO, and more than two decades working directly with State and Local Labor agencies.
Darryl Scott, Senior Principal, National Labor Practice, Infosys Public Services
With his more than 20 years of experience, he revitalized a financially challenged division and secured $60 million for a landmark modernization initiative built on Infosys’s LaborForce solution as a former Director of Delaware’s Division of Unemployment Insurance.
Moderator
Stephanie Puryear, Delivery Executive, National Labor Practice, Infosys Public Services
She brings in 20 years of IT experience, including leading large scale modernization initiatives across the labor ecosystem. Stephanie is recognized for her ability to translate emerging technologies into real, measurable value for state labor agencies.
