AI-First Permitting & Licensing for the Digital Era

Event overview

As governments face increasing pressure to deliver faster, more adaptive services, the need for a modern, intelligent permitting and licensing system has never been more urgent.

While across North America, it can take weeks or even months to issue a permit or license, in contrast, some digitally advanced nations have reduced processing times to under 48 hours through automation and AI-led governance.

Together Infosys Public Services and Joget in this webinar will explore how an AI-first, cloud-native approach can help public sector agencies build such a platform, accelerating service delivery, reducing operational overhead, and responding swiftly to evolving policy and regulatory needs.

It will also be examined how emerging technologies like generative AI, intelligent automation, and low-code platforms are enabling business teams — not just IT — to make real-time updates, streamline compliance, and deliver intuitive digital experiences through our modern permitting and licensing systems.

The session is designed to spark new thinking and offer practical insights for public sector leaders seeking to modernize permitting and licensing at the city, county, or state level.

Connect with Infosys Public Services

Be where innovation happens, Infosys Public Services and Joget are collaboratively harnessing cloud expertise, deep industry insights, expansive skill sets, and making significant investments in groundbreaking AI and automation advancements to tackle our clients' most urgent challenges and our latest webinar on AI-First Permitting & Licensing for the Digital Era explores the same.

Key Takeaways for Attendees will be:

Full Lifecycle Transformation: Learn how to digitize and optimize the entire permitting and licensing journey across jurisdictions.

AI-First Architecture: Discover how generative AI and automation can drive intelligent workflows and proactive compliance.

Business-Led Agility: See how non-technical teams can configure rules, update forms, and launch new services - without writing code.

Global Perspectives & Use Cases: Explore how forward-thinking agencies are already realizing the benefits of this approach - and how it compares to global benchmarks.

Ready to revolutionize your agency’s Permitting & Licensing strategy with Infosys’ public services?

Attendees

Kannan Rajagopal, Head of DMV and Department of Transportation industry, Infosys Public Services

Cleveland Bain Jr. is a Product Owner (Permitting and Licensing), Infosys Public Services

Ajay Kumar, Principal Technology Architect, Infosys Public Services

Sandeep Contractor, Principal Business, Infosys Limited

Related readings

• Infosys Permitting and Licensing Solution: One product, any context configurable for all kinds of permits, licenses, and civil records
• Infosys Permitting and Licensing Solution
• Modernize & Digitizing Vehicle and Licensing Services | Digital Transportation for Licensing
• Digital Transformation Importance in Government and Public Sector