How Software + People Approach is Helping a City Modernize its Tax System Faster and at a Lower Cost

The agency, a tax collector for one of the most populous cities in the United States, used a PowerBuilder-based tax and permit processing system.

Continued use of this system was creating several challenges for the agency including lack of scalability, inflexibility, limited interoperability, and usability issues.

The agency partnered with Infosys Public Services (Infosys) to replace this legacy system with a modern, future-proof application. Infosys leveraged its legacy modernization solution, ModernizeIT, to build the modern system faster by nearly 50%.

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