Infosys Public Services Implements Financial Management Solution for L.A. Care Health Plan to Improve Healthcare Access

Rockville, Maryland – January 12, 2015

Infosys Public Services, a U.S.-based subsidiary of Infosys, today announced that it has successfully implemented a premium billing and payments solution for L.A. Care Health Plan, the largest publicly operated health plan in the U.S. serving more than 1.6 million members. This solution will help improve access to health benefits for 24,000 members on its L.A. Care Covered™ plan offered through the Covered California health insurance marketplace.

Infosys Public Services implemented Benaissance® ExchangePointSM financial management platform to simplify the user experience. It also integrated the new system with L.A. Care’s existing TriZetto® QNXT™ application to enable smooth data exchange. The solution modernizes L.A. Care’s billing and payment processes to better serve members in the Los Angeles community. It ensures easier access to subsidized health benefits that are offered through Covered California, under the Affordable Care Act.


  • As part of the project, Infosys Public Services implemented key business functions including Invoicing, Member Effectuation, Payment Collections, Member Outreach, Grace Period Handling for Advanced Premium Tax Credit (APTC) and non-APTC members
  • The solution was implemented in a stringent 12-week timeframe. Infosys Public Services pooled its state marketplace experience, premium billing and payment functions expertise, and its knowledge on Benaissance® ExchangePointSM and TriZetto® QNXT™ platforms to achieve these results. The accelerated rollout enabled L.A. Care to comply with the California state timeline for member renewals and open enrollment for 2015
  • By employing an iterative data migration approach for go-live, Infosys Public Services helped L.A. Care avoid business discontinuity and disruption due to the system switchover


Howard A. Kahn, Chief Executive Officer, L.A. Care:
“Covered California allows us to serve the entire community in Los Angeles. With the solution implemented by Infosys Public Services, our updated billing and payment processes and systems will help us improve and simplify access to healthcare to better serve our L.A. Care Covered members.”

Eric Paternoster, President and Chief Executive Officer, Infosys Public Services:
“Our healthcare industry experience, coupled with a deep understanding of both health insurance marketplaces and health plan businesses, provides us a unique opportunity to help L.A. Care’s members to fully leverage the benefits offered through marketplaces such as Covered California and the Affordable Care Act.”

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About L.A. Care

L.A. Care Health Plan (Local Initiative Health Authority of Los Angeles County) is a public entity and community-accountable health plan serving residents of Los Angeles County through a variety of health coverage programs including L.A. Care Covered™, Medi-Cal, L.A. Care Cal MediConnect Plan, L.A. Care’s Healthy Kids, L.A. Care Health Plan Medicare Advantage HMO and PASC-SEIU Homecare Workers Health Care Plan. L.A. Care is a leader in developing new programs through innovative partnerships designed to provide health coverage to vulnerable populations and to support the safety net. With more than 1.6 million members, L.A. Care is the nation’s largest publicly operated health plan.


About Infosys Public Services

Infosys Public Services, a U.S. based subsidiary of Infosys (NYSE:INFY), is a leader in business consulting and technology solutions. We partner with healthcare and public sector organizations to help them stay ahead of the innovation curve. Our solutions, combined with execution excellence and proven best practices, allow clients to optimize their operations today while building tomorrow’s enterprise. Visit to learn more.


About Infosys

Infosys is a global leader in consulting, technology, outsourcing and next-generation services. We enable clients, in more than 50 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.

Visit to see how Infosys (NYSE: INFY), with US$8.25 B in annual revenues and 165,000+ employees, is helping enterprises renew themselves while also creating new avenues to generate value.


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