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Event overview
American Public Human Services Association (APHSA) IT Solutions Management (ISM) Conference serves as a premier forum for discussing how technology can be utilized to streamline business processes and improve support of Health and Human Services (HHS) programs.
APHSA 2026 ISM Conference will bring together federal, state, local, and private sector thought leaders to exchange thoughts on emerging trends and imperatives impacting HHS agencies.
Connect with Infosys Public Services
As a Platinum Sponsor, Infosys Public Services is proud to participate in ISM APHSA 2026 as an exhibitor at Booth 1207 and a co-presenter in two featured sessions. Join us to explore strategies for reducing SNAP error rates through policy, process, and technology innovation, alongside Boston Consulting Group. We will also share insights on modernizing eligibility system batch operations, highlighting Connecticut’s journey toward greater operational resilience, observability, and efficiency through a practical, low-risk modernization approach.
Attendees
Rick Brady, Associate Partner and Head of Government Healthcare Practice, Infosys Public Services
Bryan Murillo, Principal Consultant, Infosys Public Services
Vijay Ravichandran, Director of Eligibility Systems, Infosys Public Services
Session details
Topic
SNAP Error Rates: Policy, Process, Technology
Date
Tuesday 29th September 2026
Time
10:30 AM – 10:50 AM PT
Location
Spokane Convention Center | Reno, NV
Speakers
Bryan Murillo, Principal Consultant, Infosys
Theresa Maher, Lead Consultant - Food and Cash Programs, Infosys
Tyler Levine, Partner, Boston Consulting Group
Session description
A comprehensive strategy to manage SNAP error rates has multiple components, including process and technology changes. Join us for an experience-based primer on what can be done by Boston Consulting Group and Infosys.
Topic
The Invisible Engine: Modernizing Batch Operations in Eligibility Systems
Date
Wednesday 30th September 2026
Time
9:30 AM – 10:20 AM PT
Location
Spokane Convention Center | Reno, NV
Speakers
Naveen Prathikantam, Customer Success Manager, State of CT, DSS
Bryan Murillo, Principal Consultant, Infosys Public Services Inc.
Narendran Alagudesikan, Senior Project Manager, Infosys Public Services Inc.
Session description
Eligibility systems depend on batch operations more than most people realize. Batch is where eligibility updates, interfaces, notices, renewals, reconciliations, and downstream transactions often come together. When batch is stable, it is invisible. When it fails, everyone feels it — case workers, trading partners, technical teams, and business stakeholders. This session is about making batch less fragile, more observable, and better insulated from common operational risks. We will use Connecticut as a practical example of how a state can move from recurring operational pain points to measurable improvement through an incremental, low-risk modernization path.
