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Let's Talk
Date: April 10, 2024
Time: 8 am – 5 pm ET
Venue: Ontario Bar Association Conference Centre, Toronto, Ontario
REGISTEREvent overview
Evolving regulations and changing citizen expectations require government agencies to adopt digital technologies to ensure program compliance and deliver improved citizen services.
Public Sector Network’s IT Infrastructure and Cloud Roadshow brings together executives from government departments and the industry to discuss IT trends, case studies, and learnings for government departments to harness IT technologies for optimizing service delivery and improving citizen outcomes
Connect with Infosys Public Services
Infosys Public Services is a Gold Sponsor of the event. Join our fireside chat with Ontario Health and roundtable to learn how government departments are navigating their program compliance modernization initiatives to reduce case load and improve stakeholder interactions.
Session details
Topic
Fireside Chat: Government Program Compliance Modernization – Reducing Case loads and Improving Stakeholder Interactions
Date
April 10, 2024
Time
2:10 pm ET
Location
Ontario Bar Association Conference Centre, Toronto, OntarioC
Speakers
Jordan Himel,Ontario Health
Moderator:
Kevin McConomy, Director, Ontario Public Sector & Health, Infosys Public Services
Session Description
Program compliance administration is an intensive process which is difficult to navigate and fraught with approval delays. Legacy platforms add to the complexity through their lack of integration and inability to leverage process automation, messaging, data analytics and AI. Flexible open source and low/code no code platforms have helped to transform program compliance administration. From improved stakeholder satisfaction, reduced case backlog, faster approvals and shorter cycle times, their adoption has generated significant benefits for government program managers. Using local use cases and reference architecture, this session will discuss the ways in which government programs might take advantage of these platforms to realize the benefits described above.
Topic
Roundtable: Government Program Modernization – Sharing Challenges, Successes and Lessons from the Trenches
Date
April 10, 2024
Time
1:10 pm ET
Location
Ontario Bar Association Conference Centre, Toronto, OntarioC
Moderator
Kevin McConomy, Director, Ontario Public Sector & Health, Infosys Public Services
Roundtable Description
Managing stakeholder compliance with mandated government programs remains a complex process for program staff to monitor and administer. New technologies including low code/no-code systems are making it easier for agencies to adopt online services, simplify workloads, and improve client/stakeholder interactions. This roundtable will discuss the challenges and how these new technologies can be adopted to improve ways in which government programs can administered.
