Date: October 23 – 26, 2022

Venue: Gaylord National Resort & Convention Center

Let’s connect @ ISM 2022

Event overview

American Public Human Services Association (APHSA) IT Solutions Management (ISM) Conference serves as a premier forum for discussing how technology can be utilized to streamline business processes and improve support of Health and Human Services (HHS) programs.

APHSA 2022 ISM Conference will bring together federal, state, local and private sector thought leaders to exchange thoughts on emerging trends and imperatives impacting HHS agencies.

Connect with Infosys Public Services

Infosys Public Services is a Gold Sponsor at the APHSA 2022 ISM Conference.

Visit our booth 304 and join our demo theatre on Oct 25 to experience innovative IT solutions for child welfare, Medicaid modernization, citizen service, AI-enabled M&O, and automated data-science that are helping HHS agencies become more resilient and improve care and outcomes.



Rick Brady, Associate Partner and Head of Government Healthcare Practice, Infosys Public Services

Bryan Murillo, Principal Consultant, Infosys Public Services

Dr. Suman De, Head of Government Healthcare Analytics, Infosys Public Services

Vijay Ravichandran, Director of Eligibility Systems, Infosys Public Services

Cynthia Perkins, Senior Principal, Infosys Public Services

Session details


Demo Theatre: M&O Done Right


October 25, 2022


10:10 AM ET


Demo Theatre/Expo Hall


Vijay Ravichandran, Director, Eligibility Systems, Infosys Public Services

Bryan Murillo, Principal Consultant, Health and Human Services, Infosys Public Services

Session Description

Maintenance and Operations (M&O) is a vital component of an ongoing system and a necessary task. By using the right tools and approach, M&O can unleash innovation and improvement by leveraging untapped data you are generating every day. It can also reduce operational cost, helping fund strategic modernization initiatives. Our demonstration will show how the Infosys LEAP tool is enabling organizations get the M&O Done Right.

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