The State Child Welfare Department (SCWD) administers five human services programs to ensure the well-being of 12+ million children, elderly and the differently abled residents.

Over 12,000 employees in 328 offices used the Statewide Automated Child Welfare Information System (SACWIS) to administer these programs.

The SACWIS had become increasingly complex and difficult to maintain. SCWD wanted to modernize the system to comply with new legislative requirements, address changing needs, reduce the cost of operations and minimize the administrative burden on caseworkers, enabling them to spend more time with people that needed them the most.

Key Challenges

  • Complex system with limited documentation supporting multiple roles/organization groups
  • Aggressive implementation timeframe of 24 months
  • Ensuring availability and accessibility of the system anytime and from any device
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The Solution

Modular, mobile-enabled system for caseworkers to better serve 12+ million people

Infosys Public Services modernized the State’s legacy SACWIS into a modular, mobile-enabled platform with automated workflows and self-service capabilities.

We engaged the State’s subject matter experts to document new and revised business processes, and leveraged CMMI Level 5-based mature implementation practices to deliver the program in two releases:

  • Release 1 – Modernization of child protective services program, specifically workflows like intake, alternative response and investigations.
  • Release 2 – Modernization of remaining programs areas including family preservation, adult protective services intake and investigation workflows.

The team executed a series of functional and non-functional system, performance and security testing cycles to deliver a secure, scalable system with the following key features.

  • Responsive system accessible on desktop/laptop and mobile devices
  • Offline access for caseworkers and automated synch up of data
  • Case history screen to access all the relevant information about a case
  • Pre-filled forms with data from multiple screens to improve caseworker productivity
  • Features to upload multiple case files and view as thumbnail images for review
  • Family-level structured decision making (SDM) tool to fast-track safety and family need assessment
  • Role-based security with access restrictions for contract workers employed by external agencies
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Benefits

Improved usability of the system for case workers

Improved usability of the system for case workers

Automated processes like routing and tracking of cases, approval procedures for supervisors and administrators which reduced the time required to perform investigations

Automated processes like routing and tracking of cases, approval procedures for supervisors and administrators which reduced the time required to perform investigations

Increased data accuracy, availability and security

Increased data accuracy, availability and security

Configurable business rules to help adapt to new requirements quickly

Configurable business rules to help adapt to new requirements quickly

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