Date: November 17 – 19, 2014

Venue: Arizona Biltmore, A Waldorf Astoria Resort, Phoenix, AZ

Event overview

AHIP's Operations and Technology Forum will focus on top issues such as consumer engagement, exchange implementation, cost drivers, data analytics, and innovative technologies. Gain insights on the strategies, tools and solutions you will need to guide you into 2015 and beyond.


Connect with Infosys

Infosys Public Services will host a breakfast panel discussion at the conference. Meet our senior executives and get insights on innovative solutions that enable health plans to focus on operations and technology issues.

Session details


Digital Transformation: Path to Consumer Engagement and Tomorrow’s Healthcare


Wednesday, November 19, 2014


10:00 a.m. – 10:45 a.m. MST


Arizona Biltmore, A Waldorf Astoria Resort, 2400 East Missouri Avenue, Phoenix, AZ

Session description

Healthcare consumers, driven by public and private exchanges, are rapidly embracing digital interactions through portals, mobile, social media, and other channels. Health plans that close the gap on engaging with consumers will gain a competitive edge in an increasingly B2C-driven market. Consumer engagement requires a 360-degree view of interactions (consumer-centric), consistent and personalized experiences across channels (omni-channel), and integrated touchpoints to fulfill immediate needs while advancing health goals (outcome-oriented).

Digital transformation is the key to building these capabilities. However, health plans face numerous process, technology, and organizational challenges to realizing this goal. Join us for this session on practical perspectives and real-world examples from health plan, industry, and technology experts for your digital transformation journey. This session will help you understand the impact of consumer engagement on existing processes and systems, prioritize new business and technology capabilities, adopt digital platforms and tools to reinvent consumer experience, and optimize every stage of the lifecycle.

Speaker profiles

Janice Young

Janice Young - Industry Principal – Pega Healthcare

Janice Young is an Industry Principal for Pega Healthcare Solutions. She is responsible for market strategy, execution of Pega’s claims, and end-to-end healthcare payer solutions. Janice is dedicated to helping healthcare stakeholders establish strong strategic, business, and operational plans that are supported by integrated and aligned IT strategies. Her key focus areas include consumer engagement, health management, and operational compliance.

Sanjay Dalwani

Sanjay Dalwani - Vice President, Head – Healthcare, Infosys Public Services

Sanjay Dalwani leads the US healthcare business for Infosys Public Services. He has overall responsibility for customer-facing functions, business growth, and profitability. Sanjay has vast industry experience having partnered with several commercial payers, PBMs, and providers on key initiatives. His expertise lies in the areas of digital transformation, consumer engagement, and sales force enablement, leveraging cross-channel capabilities and analytics.