State of Texas — Trusted Digital & AI Partner

Powering a digital, AI-ready Texas

Texas agencies are under pressure to serve more than 31 million residents faster, more accessibly, and more securely, while retiring aging systems and adopting AI responsibly. Infosys Public Services helps agencies modernize with confidence and deliver measurable outcomes through DIR cooperative contracts, creating new opportunities for people, businesses, and communities across Texas.

Where Digital Expectations Meet Government Innovation

The Road to an AI-Ready Texas

Texans expect government services to deliver the speed, simplicity, and performance of global enterprises.

Meeting that expectation at the scale of the second-largest state is reshaping what agencies need from technology as they navigate digital transformation powered by cloud and AI. The pace of change outside government is accelerating, and government’s internal architecture must evolve faster to close the gap.

Residents want to apply for services, renew benefits and licenses, and get answers online, on any device, without waiting. That is pushing agencies toward self-service portals, faster case turnaround, and accessible, inclusive design — while the mission-critical systems behind them often still run on decades-old technology that is costly to maintain and slow to change.

This will take more than new interfaces. The next phase of public sector transformation will be defined by both technology and leadership choices. It calls for transformative, AI-driven IT services. With the right strategy, agencies can realize AI’s full potential and deliver services that are smarter, safer, and more responsive to residents, while adopting AI responsibly with governance and human oversight built in from the start.

Six focus areas, mapped to Texas priorities

These are the areas where we help Texas agencies solve real problems — faster citizen services, modernized systems, and responsible AI. Each maps a pressing state need to the Infosys Public Services and Infosys solutions that address it.

01. Applied AI

An integrated offering that helps enterprises scale and future-proof AI-powered transformation through real government use cases, including agentic citizen services, case triage, and analytics, with responsible AI governance aligned with TRAIGA from the start.
Infosys Topaz, Responsible AI

02. Workforce & Labor

Infosys LaborForce is a cloud-first enterprise UI platform built on Salesforce.
Infosys LaborForce, The Agentic LaborForce

03. ERP Modernization

Move finance, HR, and procurement from aging ERP systems to secure cloud platforms, improving transparency, controls, and the day-to-day experience for state employees.
SAP, Oracle, Public Procurement Solution

04. Health & Human Services

Streamline eligibility and enrollment, child welfare case management, grant management,and public health operations, improving outcomes for families while reducing administrative burdens.
Data & Analytics, Modernizing Medicaid Management Information System | Infosys Medicaid Enterprise System

05. Quality Engineering & Accessibility

Provide independent quality engineering and accessibility assurance so citizen-facing services are reliable, high-performing, and compliant with WCAG, Section 508, and Texas accessibility standards.
Accessibility Assurance, AI-led Quality Engineering

06. Legacy Modernization

Retire mainframe and legacy risk with GenAI-accelerated code migration and cloud modernization — scoped as fixed, deliverable-based outcomes and funded through OPEX savings.
Progressive Modernization, Cloud — Infosys Cobalt

See How Your Peers Are Driving Transformation!

• Delaware Department of Labor Selects Infosys Public Services to Modernize its Labor Systems
• Zero disruption mainframe modernization for a National Railroad Operator
• CalSAWS Migration: Navigating to the cloud
• Designing for Every Constituent: WongDoody's Erica Schenk and Phil Golub on Public Sector Design
• bp App Powered by AI Boosts Customer Loyalty

Contract us directly through DIR

Infosys Public Services holds multiple DIR cooperative contracts, following “shop DIR first”, using which agencies can engage us quickly and compliantly. Given below are the list of DIR contracts with IPS.

On the ground in Texas

Texas-based teams mean faster response, local accountability, and delivery talent close to our customers.

Richardson Dallas–Fort Worth Metroplex
Infosys hub supporting delivery and client engagement across North Texas.
2400 N Glenville Dr, Suite C150, Richardson, TX 75082 | askus@infosyspublicservices.com | +1 214 306 2100

Austin State Capital
Close to DIR and state agency leadership for procurement and program engagement.
507 E Howard Ln, Austin, TX 78753 | askus@infosyspublicservices.com | +1 512 953 1514

Houston Gulf Coast
Supporting agencies and public entities across the greater Houston region.
818 Town & Country Blvd, Suite 600, Houston, TX 77024 | askus@infosyspublicservices.com

Let's power what's next for your agency, talk to our Texas public-sector team about modernization, AI adoption, and how to engage us through your DIR contracts.