Date: May 14 – 16, 2019

Location: Booth 202 and 204, Hyatt Regency Chesapeake Bay, Cambridge, Maryland

Event overview

American Association of Motor Vehicle Administrators’ (AAMVA) Annual Region 1 Conference is the largest gathering of motor vehicle administrators in the Eastern and mid-Atlantic US region. The conference offers attendees an opportunity to connect, discuss strategies, and exchange insights on navigating the trends impacting motor vehicle and law enforcement agencies.

The 2019 conference will have sessions on the digitization of DMV services and cover areas like Electronic Credentials, Autonomous Vehicles and Workforce Transformation.

Connect with Infosys Public Services and Celtic Systems

Infosys Public Services and Celtic Systems are an exhibitor at the AAMVA 2019 Region 1 Conference. Meet us at booth 202 and 204 to:

  • Learn how digital technologies are impacting motor vehicle and licensing agencies and how can they navigate this transformation
  • Experience innovative IT solutions that are #DigitizingDMV services for 18+ jurisdictions across US and Canada

Join our session to learn how AI can help motor vehicle and licensing agencies improve customer experience and eliminate fraud.

Let's meet @ AAMVA Region 1


Andre Maximiano, Sr. National Sales Director, Infosys Public Services
Kannan Rajagopal, Senior Principal and Head of DMV Practice, Infosys Public Services
Joe McCormick, CEO, Celtic Systems
Lisa Sutter, Principal Consultant, Infosys Public Services
Jerry Dike, Principal, Jerry Dike & Associates

Session details


Using AI to improve customer experience, eliminate fraud and illegal activity


May 14, 2019


3:50 pm – 4:10 pm


Choptank Room, Hyatt Regency Chesapeake Bay


Kannan Rajagopal, Senior Principal and Head of DMV Practice, Infosys Public Services
Lisa Sutter, Principal Consultant – DMV, Infosys Public Services

Session description

Artificial Intelligence (AI) can be used within the DMV environment to improve customer service, reduce defects and identify potential fraud or safety issues. AI can contribute to the safety of the roadways by identifying risks before they create threats. AI can include chatbots, resource allocation management tools, coordination between disparate systems and greater situational awareness. AI is the future of computing so it should be incorporated into every jurisdiction’s strategic planning. In this session, we will discuss these scenarios/use-cases in detail and outline potential approaches that jurisdictions can use to adopt AI.

Speaker details

Kannan Rajagopal

Kannan Rajagopal - Senior Principal and Head of DMV Practice, Infosys Public Services

Kannan is a senior industry principal and leads the motor vehicle and driver licensing practice for Infosys Public Services. Kannan is responsible for North America DMV consulting business operations and services offerings. He also defines the business strategy for the group, enables business development efforts, manages unit operations, leads the PMO Center of Excellence (CoE) practice and large modernization/transformation engagements.

Lisa Sutter

Lisa Sutter - Principal Consultant, Infosys Public Services

Lisa Sutter has over 30 years’ experience implementing and managing large-scale technology programs in the public sector in domains that include transportation, traffic safety and law enforcement. As a leading industry expert in photo enforcement and license plate reader technology, she has been a featured speaker at IACP LEIM and Lifesavers conferences. She worked in the public sector for almost a decade at the District of Columbia’s Department of Motor Vehicle Services and at Metropolitan Police Department’s Homeland Security Bureau and in the private sector for Lockheed Martin. She currently serves as a Principal – Business Consulting for Infosys Public Services, Inc.

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