Date: September 18 – 21, 2016

Venue: JW Marriott, Grande Lakes, Orlando, Florida

Attendees: John Santucci, Associate Vice President and Head of Delivery, Infosys Public Services
Kenneth Spiva, Senior Manager - Client Services, Infosys Public Services

Event overview

The National Association of State Chief Information Officers (NASCIO) annual conference provides a unique opportunity for state CIOs and corporate members to discuss emerging IT trends, strategies, and build relationships.


Connect with Infosys Public Services

This year, Infosys Public Services is co-hosting a roundtable on independent quality assurance (QA) organization and its role in successful execution of large, complex programs. Join our roundtable and meet with our experts for insights.

Session details


Roundtable: Independent QA and its role in successful execution of large, transformational programs


September 20, 2016


9 a.m. – 10:30 a.m.


Palazzo Ballroom, Salons D&E, JW Marriott Orlando


John Santucci, Associate Vice President and Head of Delivery, Infosys Public Services

Session description

In the public sector, most projects are large transformational or modernization initiatives where IT organizations working with diverse stakeholders (business, partners etc.) have end to end responsibility to deliver a fully working system adhering to multiple complex requirements.

To ensure success of these programs, state IT organizations must institutionalize an independent quality assurance (QA) group as an intrinsic part of the systems development lifecycle. The main objectives of this group are:

  • Independently review and audit projects and key milestones
  • Minimize project risks to deliver a quality solution on time and within predefined costs
  • Ensure leadership transparency to the risk and issues related to the project and take appropriate steps to mitigate and or resolve them
  • Enable collaboration by providing guidance to project team leadership to reduce quality issues

This QA group would meet and interview key personnel on the project, including the PMO, team leads, and program executives. The group would review relevant project artifacts, project metrics and participate in key meetings to complete the reviews. The reviews would happen across the project lifecycle, starting from project initiation, team setup, delivery phases and finally project closure.

Not many states are using such independent QA groups effectively to ensure success of their large, transformational programs. During the roundtable, Infosys Public Services along with state CIOs will share insights and discuss best-practices about setting up and managing such an independent QA organization and how it can help states realize the desired outcomes from their IT programs.

Speaker profile

John Santucci

John SantucciJohn Santucci, Associate Vice President and Head of Delivery, Infosys Public Services

John brings 30+ years of consulting, transformation and systems integration experience with a track record of building IT organizations, as well as a proven ability to deliver consulting services to clients. He currently leads the management consulting and IT services practice for Infosys Public Services. Before joining Infosys Public Services, John was the head of the IT Transformation practice in The Hackett Group. Prior to that, was a partner in KPMG Nolan Norton, an Associate Partner in Accenture and was the CEO of Siena Group, a startup consulting firm for a number of years. John has a strong architecture, IT strategy and portfolio management background, across multiple industries and domains.