Date: May 3 – 5, 2016

Venue: Hyatt Regency, Baltimore, Maryland

Event overview

The National Association of State Chief Information Officers (NASCIO) Midyear Conference provides a unique opportunity for State CIOs and corporate members to discuss emerging IT trends, strategies, and build relationships.

This year, the discussion will center on balancing the digital transformation imperative with modernization of existing IT landscape.


Connect with Infosys Public Services

Infosys Public Services is a Bronze sponsor of the NASCIO 2016 Midyear Conference. Meet our experts for insights and best practices on how States can manage their digital transformation journey while supporting core IT systems to deliver improved outcomes.


Bhaskar Chakravarty, Vice President and Chief Operating Officer, Infosys Public Services
Kenneth Spiva, Senior Manager Client Services, Infosys Public Services
Rick Brady, Senior Principal and Head of Government Healthcare, Infosys Public Services

Session details


Roundtable: One-client, one-record approach to build modern, citizen-centric IT systems


May 5, 2016


8 a.m. – 9:15 a.m.


Constellation Ballroom, Hyatt Regency


Rick Brady, Senior Principal and Head of Government Healthcare, Infosys Public Services

Session Description

Outdated IT systems, manual processes, and lack of consolidated data impacts agencies’ ability to deliver effective and personalized citizen services. For example, motor vehicle administrators, using 30+ year old systems, find it extremely difficult to deliver licensing and registration services effectively or fight fraud. Modernization of such systems based on one-client, one-record model can help agencies address aforesaid challenges.

With the one-client, one-record approach, an agency can build a 360 degree view of the citizen and generate actionable insights to deliver personalized services, automate key processes to enhance efficiency, and re-focus on the core mission of improving citizen services.

Building a modern, citizen-centric system using this approach requires agencies to focus on three things – a configurable technology platform/solution, organizational change management framework to navigate people and process changes, and an iterative implementation approach. A provincial transportation agency is successfully leveraging this model to modernize their licensing & registration system and deliver improved services at lower costs.

At the roundtable, industry experts and state CIOs will explain the one-client, one-record model and share insights on how agencies can use it to build their modern, citizen-centric IT systems.