Date: February 27, 2013

Time: 14:30 PM EST

Duration: 90 minutes

Attendees: Chuck Dubois, Vice president, Public Exchange, Blue Cross and Blue Shield of Minnesota (Blue Cross)
Peter Van Loon, Chief Operating Officer, Connecticut Health Insurance Exchange
John McDonald, Industry Principal, Healthcare, Infosys Public Services

Event overview

As many as 40 million people will be obtaining health insurance – many for the first time ever – through the state-run or Federally Facilitated Exchanges. Success in the exchange world will be measured not in terms of the handful of metal plans (bronze, silver, gold, and platinum) available for sale on October 1, 2013, but based on how well members are served. Health plans need to understand who the prospective members are and what they are likely to need.


Connect with Infosys

In this webinar, experts will explore how the demographics of the uninsured will impact health plan operations and technology, and discuss key strategies for:

  • Educating members and helping them get the needed care
  • Effective communication and outreach channels
  • Leveraging mobility to define an overarching consumer engagement strategy
  • Implementation accelerators to improve speed to market and productivity
  • Managing financial operations, including payment processing and accounting, for unbanked and underbanked members

Why attend?

The webinar will help health plans understand and design a comprehensive strategy for meeting the needs of new exchange members. This involves service and technology support for consumer engagement and operational accelerators that simplify the exchange onboarding process.

Speaker profile(s)

Chuck Dubois

Chuck Dubois - Vice president, Public Exchange, Blue Cross and Blue Shield of Minnesota (Blue Cross)

Chuck is currently responsible for strategically preparing Blue Cross Blue Shield of Minnesota to advance the company’s competitive position in a post-reform market. This he does by working cross functionally to ensure strategic leadership and direction in developing and delivering the Public Exchange strategies for Blue Cross. Chuck oversees the Public Exchange governance, infrastructure, planning and organizational readiness.

Peter Van Loon

Peter Van Loon - Chief Operating Officer, Connecticut Health Insurance Exchange

In her role as an Industry Principal, Shobha is responsible for the Infosys Healthcare Consulting practice that develops innovative next-generation solutions. She has over 14 years of experience implementing enterprise-wide strategic IT programs, IT and business strategy consulting, and developing cutting-edge healthcare solutions and frameworks.

John McDonald

John McDonald - Industry Principal, Healthcare, Infosys Public Services

John McDonald is responsible for private exchange strategy and solution development, and supports private exchange initiatives at Infosys Public Services. Previously, John was head of healthcare industry at Infosys, and has more than 25 years of experience as a healthcare executive, consultant and entrepreneur.