Public Sector

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Navigating through COVID-19 and beyond

As COVID-19 spreads unabated, organizations are exploring ways to ensure wellbeing of their staff, their community and at the same time ensure continuity of their operations. This page collects

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The future of HHS: Navigating from data to action

Health and human services (HHS) agencies have unprecedented access to data sets, which are growing in number and size. The presumption is that more information is always better. However, that’s true

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Service-based or modular integrated eligibility – A reference model

Service-based or modular integrated eligibility introduces modularity at all levels – application architecture, program and government or organizational

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Service-based or modular integrated eligibility

Traditional integrated eligibility systems encapsulate complex rules for the determination of program participation and are tightly integrated. The different approaches

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Design thinking approach to digitize child welfare

System applications used by states for administration of child welfare programs have evolved over time. However, caseworkers and agencies still

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Navigating your next to digitize HHS

To a great extent, the future of Health and Human Services (HHS) technology is the present of the commercial sector: modular, agile, loosely coupled, and best-of-breed. The

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Digitizing training and development for public sector staff

Jurisdictions are recruiting new generation of employees that seek experience and learning. At the same time, they are losing most talented and experienced employees

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Using AI to improve customer experience, eliminate fraud and illegal activity

Artificial Intelligence (AI) can be used within the DMV environment to improve customer service, enhance efficiency and identify potential fraud

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Why digital DMVs need an integrated cyber security approach

As DMVs build a more digital technology landscape, the chances of cyberattacks increase. Most jurisdictions have adopted different solutions

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Seamless healthcare data interchange - are we there yet?

Electronic Health Records (EHRs) enable government agencies to exchange healthcare data with different entities and analyze it to deliver better

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Treat the patient and not the disease

Healthcare is more social than clinical. The blog discusses how organizations can harness the power of Social Determinants of Health and blend

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Smart procurement in the public sector

Procurement is an important business enabling function in the public sector. A large portion of the budget is spent to procure goods and services

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Digitizing vehicle and licensing services: The digital credential

Digital credentials are electronic versions of the driver license, vehicle registration, learners permit, temporary trip permits or any other document that the DMV issues a customer. These credentials

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Build a single source of customer data to personalize service delivery

The expansion of self-services within the Departments of Motor Vehicles (DMVs) depends on agencies’ ability to identify and authenticate the customers accurately. Legacy IT systems that support core DMV

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How to build a highly responsive DR solution at 80% lower cost

Being more digital means being more dependent on technology. This increases the risk of disruption due to any attacks. To minimize this risk

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Getting ready for autonomous vehicles

Autonomous vehicles will change the way vehicles, drivers and operators are registered, licensed and regulated. Motor vehicle and licensing agencies need to rethink existing systems and processes, and build

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Making risk-free, accelerated legacy modernization possible

New technologies get introduced much faster than the time it takes an agency to modernize its systems and adopt these technologies. As soon as the modernized

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Delivering large IT programs – Choosing the right implementation approach

Despite countless program execution methodologies and best-practices, why do large IT programs still fail? What should organizations do

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Keeping the lights-on while modernizing legacy HHS IT systems

The modernization of Health and Human Services (HHS) IT systems happens in phases i.e., only a part of the functionality or only a few programs move from legacy

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6 key features of a modern motor vehicle licensing and registration system

Motor vehicle and licensing agencies need to modernize their core IT systems and capabilities. But, how should the system be modernized? And, what should

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Software as-a-solution approach to modernize motor vehicle and licensing IT systems

Motor vehicle and licensing agencies face a rapidly changing environment – smart customers, new and intelligent technologies, evolving regulations – and the pace of this change is only going to increase. Staying ahead of these changes

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Building the motor vehicle and licensing agency of the future: Key trends and imperatives

To address increasing customer demands, digitization, and tech-driven societal change, motor vehicle and licensing agencies need to become more customer-centric – deliver a variety of products (licensing, registration, vital records)

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Improving efficiency and effectiveness of social programs with analytics

Supplemental Nutrition Assistance Program (SNAP) and other social programs use data from different sources to determine eligibility and deliver

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Building a Child Welfare Information System of the future

On August 11, 2015, the US Department of Health and Human Services (HHS) requested input on proposed regulations impacting child welfare information systems. While it is unclear when the final regulations will be

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Analytics in health and human Services: Owning your data

Health and human services (HHS) organizations have begun to warehouse their data, but many times the warehouse becomes a means to share data across agencies that lack interoperability, turning expensive data warehousing hardware and software into a very expensive

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Integrated Eligibility: From concept to reality

Turning Integrated Eligibility (IE) from a concept to reality requires health and human services (HHS) organizations to carefully manage a number of different elements including – IE vision, funding, multiple stakeholders, compliance

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Is State IT working on the right things?

Should State CIOs support often-changing business strategies with the latest technology or focus on the business operating models that support the core functions of their states? How can they identify and execute

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Building the future of health and human services technology

Health and Human Services (HHS) organizations are running at full throttle. Having navigated the complexities of compliance with the Affordable Care Act (ACA), they now need to focus on improving citizen-engagement, and becoming more

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Two-speed IT

Organizations today are experiencing unprecedented changes driven by technological advances and highly engaged digital consumers. To manage this change, public sector organizations need to strike

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Tomorrow's government healthcare – citizen-centric and sustainable

Citizen centricity and sustainability are key to achieve ‘triple aim’. States can focus on these by adopting the marketing paradigm – leverage technology