Government Digital Services & Solutions | Infosys Digital Government Portal

Overview

Infosys Digital Government Portal enables jurisdictions to digitize services. From providing the relevant business-related information to services like registration, licensing and taxation, the portal makes it easier for organizations to do business in the state.

Digitize information and services with the Infosys Digital Government Portal

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The highly configurable portal leverages Infosys and WONGDOODY’s decades of experience and best-practices in building next-generation, human-centric UI and UX. It can be delivered via secure cloud or implemented on-premise and can be quickly tailored to meet a jurisdiction’s unique requirements.

The portal delivers significant value to all the stakeholders:

Government agencies

Reduced processing time for key services like licensing, registration etc.
Enhanced efficiency and productivity of employees
Reduced cost of operation
Better data for improved decision making
Compliance with regulatory requirements
Improved business and citizen satisfaction

Business organizations

Faster access to services
Improved transparency and accountability
Easier to conduct business with the agency

Challenges & Solutions

Information about the services provided by a jurisdiction to residents and businesses is scattered across different channels

Infosys Digital Government Portal offers a single window for jurisdictions to deliver all the relevant information and services to businesses and constituents.

Ineffective collaboration among different state departments when serving residents and businesses

Infosys Digital Government Portal provides real-time, secure collaboration functionality for departments to exchange information and work together as they provide information and services to citizens and businesses.

Lack of accountability and long turnaround times in delivering relevant services

Infosys Digital Government Portal allows state departments and businesses to track the progress of an application or service request as it moves through the stages. Alerts, notifications/reminders and escalation features ensure timely action on any request.