Public Sector

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Build a single source of customer data to personalize service delivery

The expansion of self-services within the Departments of Motor Vehicles (DMVs) depends on agencies’ ability to identify and authenticate the customers accurately. Legacy IT systems that support core DMV

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How to build a highly responsive DR solution at 80% lower cost

Being more digital means being more dependent on technology. This increases the risk of disruption due to any attacks. To minimize this risk

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Getting ready for autonomous vehicles

Autonomous vehicles will change the way vehicles, drivers and operators are registered, licensed and regulated. Motor vehicle and licensing agencies need to rethink existing systems and processes, and build

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Making risk-free, accelerated legacy modernization possible

New technologies get introduced much faster than the time it takes an agency to modernize its systems and adopt these technologies. As soon as the modernized

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Delivering large IT programs – Choosing the right implementation approach

Despite countless program execution methodologies and best-practices, why do large IT programs still fail? What should organizations do

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Keeping the lights-on while modernizing legacy HHS IT systems

The modernization of Health and Human Services (HHS) IT systems happens in phases i.e., only a part of the functionality or only a few programs move from legacy

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6 key features of a modern motor vehicle licensing and registration system

Motor vehicle and licensing agencies need to modernize their core IT systems and capabilities. But, how should the system be modernized? And, what should

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Software as-a-solution approach to modernize motor vehicle and licensing IT systems

Motor vehicle and licensing agencies face a rapidly changing environment – smart customers, new and intelligent technologies, evolving regulations – and the pace of this change is only going to increase. Staying ahead of these changes

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Building the motor vehicle and licensing agency of the future: Key trends and imperatives

To address increasing customer demands, digitization, and tech-driven societal change, motor vehicle and licensing agencies need to become more customer-centric – deliver a variety of products (licensing, registration, vital records)

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Improving efficiency and effectiveness of social programs with analytics

Supplemental Nutrition Assistance Program (SNAP) and other social programs use data from different sources to determine eligibility and deliver

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Building a Child Welfare Information System of the future

On August 11, 2015, the US Department of Health and Human Services (HHS) requested input on proposed regulations impacting child welfare information systems. While it is unclear when the final regulations will be

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Analytics in health and human Services: Owning your data

Health and human services (HHS) organizations have begun to warehouse their data, but many times the warehouse becomes a means to share data across agencies that lack interoperability, turning expensive data warehousing hardware and software into a very expensive

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Integrated Eligibility: From concept to reality

Turning Integrated Eligibility (IE) from a concept to reality requires health and human services (HHS) organizations to carefully manage a number of different elements including – IE vision, funding, multiple stakeholders, compliance

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Is State IT working on the right things?

Should State CIOs support often-changing business strategies with the latest technology or focus on the business operating models that support the core functions of their states? How can they identify and execute

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Building the future of health and human services technology

Health and Human Services (HHS) organizations are running at full throttle. Having navigated the complexities of compliance with the Affordable Care Act (ACA), they now need to focus on improving citizen-engagement, and becoming more

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Building a citizen-centric licensing and registration system

Motor vehicle administrators (MVA) service millions of consumers, primarily through legacy IT systems and manual processes. To deliver a consistent and connected experience to consumers, they need

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Two-speed IT

Organizations today are experiencing unprecedented changes driven by technological advances and highly engaged digital consumers. To manage this change, public sector organizations need to strike

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Tomorrow's government healthcare – citizen-centric and sustainable

Citizen centricity and sustainability are key to achieve ‘triple aim’. States can focus on these by adopting the marketing paradigm – leverage technology