Healthcare Benefits Administration

Federal agencies need to rethink healthcare benefits administration. They need to comply with complex healthcare mandates quickly. At the same time, they need to deliver an enhanced experience that meets the rising expectations of employees. Existing federal benefits administration systems are inadequate to support this dual focus.

Creating healthcare benefits administration systems of the future

Infosys Public Services enables federal agencies to redesign their benefits administration system into a modern and user-friendly platform with simplified administration and streamlined cross-program enrollment to improve employee engagement, and ensure regulatory compliance.

Our solutions for core process areas like enrollment, billing, and claims support multiple health programs and offer scalability to adapt to changing requirements. Self-service employee portals, price transparency, and integrated customer service modules deliver a consistent, connected, and superior experience to employees.

Our end-to-end benefits administration IT services, combined with our federal benefits administration expertise and centers of excellence ensure smooth execution. Our tools (like the Power Builder Modernizer) and benefits administration process models accelerate implementation to reduce costs and efforts.

Healthcare Benefits Administration

Value proposition

  • Cross-industry insights: 30+ years of cross-industry expertise, including federal benefits administration experience, enables us to adapt industry best-practices and insights for our clients
  • End-to-end benefits administration services and solutions: Range of solutions and services to build a user-friendly and scalable benefits administration platform
  • Accelerated implementation: Solution accelerators and ready-to-deploy modules like customer service platform jump-start and fast-track implementation
  • Predictability and low risk: Proven execution frameworks and methodologies, service enablers and tools for on-time, on-budget delivery without any disruptions and risks
Related reading

Brochure: Infosys PowerBuilder Modernizer

Case study: Long Term Care Partners modernizes core systems to optimize operations

Case study: LTCP adopts performance-driven development approach to facilitate business growth

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