Infosys COVID-19 Recovery Suite

Public sector organizations have navigated through many epidemics but the scale, scope and ferocity of COVID-19 has been unprecedented.

While the immediate focus has been to minimize the disruption, public sector organizations will need to start planning ahead soon and build capabilities for the post COVID-19 world.

We believe this will happen over three phases:

  • RUN: Execute tactics that ensure continuity of operations and staff wellbeing.
  • GROW: Review existing capabilities and execute selective modernization initiatives that take advantage of available funds and resources and help ease the workload.
  • TRANSFORM: Broader transformation initiatives that digitize core systems and processes and build the capabilities of the future.

Infosys COVID-19 Recovery Suite brings together proven solutions, tools and services to help public sector organizations successfully navigate through these phases and emerge stronger in the post COVID-19 world.


  • Remote Working - Building a scalable, cloud-enabled virtual desktop environment remotely and quickly using Azure Windows Virtual Desktop (WVD) or other tools.
  • Crisis Management Apps - Apps from Infosys strategic partners like ServiceNow and Microsoft to improve engagement with employees, citizens and optimize the utilization of resources during the crisis.
  • Online Learning - Cloud-hosted and mobile-first Infosys Wingspan online learning management platform with a host of technical and business courses to enable continuous learning.
  • Digital Advisors - AI-based advisors that use Natural Language Processing and Emotional Intelligence technologies to engage people more effectively, answer their questions accurately and make agency staff more productive.


  • Infosys Health Insights Platform - Advanced data-science platform that analyzes health data (irrespective of type and formats) and generates predictive and prescriptive insights to arrest the spread of COVID-19.
  • Rapid Application Development - Low-code platforms, agile methodologies and Infosys DevOps platform to quickly build and deploy applications to support key programs and processes.
  • Digital Process Automation - From Robotic Process Automation to Digital Case Management, solutions and services to automate key processes and improve efficiency across areas like claims management, eligibility verification, identity verification, enrollment, test result sharing etc.
  • Cloud Enablement - Solutions to accelerate cloud adoption - process design, digital roadmap, platform architecture, technology and product selection, implementation, adoption and long-term support – and build a scalable foundation to support broader digital transformation initiatives.
  • Cybersecurity - Integrated, AI-driven approach with services and tools to help organizations run the business and not the risks. Offerings include identity and access management, unified vulnerability management, GRC (governance, risk and compliance), data security, infrastructure security and an integrated, modular cyber security platform.


  • Infosys Medicaid Enterprise System (MES) Integration Layer - Cloud-based, API-enabled integration hub to easily connect with all MES modules, enabling agencies to build a truly modular MES system.
  • Infosys Comprehensive Child Welfare Solution - Comprehensive, modular commercial-off-the-shelf (COTS) solution to modernize and digitize child welfare systems and processes.
  • Infosys Celtic Vehicle and Licensing Solution - Integrated, commercial-off-the-shelf (COTS) solution to modernize and digitize core and ancillary processes including titling, registration, administration, enforcement, licensing, and security for the motor vehicle and licensing agencies.

Write to us to learn how Infosys Public Services can help your agency successfully navigate the disruption caused by COVID-19.

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