Constituent Engagement

Smart devices, innovative collaboration tools and platforms, and ‘retalization’ of services is influencing constituent needs. Leading organizations from retail, telecom, banking, and other B2C industries are shaping constituents’ service delivery expectations. In this new reality, public sector organizations need to become more constituent-centric to improve engagement and service delivery.

Constituent-centricity can help public sector organizations optimize reach and service delivery at lower costs, while delivering a consistent experience. It can also drive sustainable behavior change through increased ownership and accountability of constituents in their own health, improving outcomes and costs.

Our solutions and services, architected using disruptive technologies in social media, analytics, and mobile help create an integrated ecosystem that enables coordinated execution across the constituent life-cycle through all channels to deliver positive outcomes.


  • TRAVELS – Modular Enterprise MVA Solution – Pre-integrated solution, built on one-client, one-record model, to support core transportation processes including titling, registration, administration, vehicle, enforcement, licensing, and security
  • Digital Consumer Experience – Innovative solutions for healthcare organizations to reinvent consumer experience through digital transformation
  • ReachOut – Web application that leverages mobility and analytics to connect people- in-need with assistance and services in real-time


  • Consulting and systems integration – Maximizing value from IT investments through strategic business consulting, systems integration, and enterprise application services
  • IT services – Enhancing organizational efficiency through application development, maintenance, testing, and infrastructure management services
  • Business process services – Enhancing agility with integrated IT and business process solutions including business platforms, process-re-engineering, and process outsourcing
  • Engineering services – Transforming product engineering lifecycle through product ideation, development, management, business platforms, and cross-industry shared services
  • Enterprise mobility – Optimizing reach and service delivery through complete spectrum of mobile services — from envisioning and business solutions to mobile technology services
  • Cloud – Enabling rapid and successful cloud adoption through a complete set of cloud services, from strategy, orchestration, to migration, aggregation, and management
  • Testing Center of Excellence – Enabling enterprises to establish strong quality processes by leveraging TCoE framework including tools, techniques and methodologies to deliver near-zero-defect applications

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