Date: November 18 – 20, 2013

Venue: Hyatt Regency Chicago, Chicago, IL

Event overview

AHIP's Operations and Technology Forum attracts over 500 leaders in the health insurance plan area and other stakeholders who are making positive changes in the healthcare delivery system. The Forum will focus on the top issues facing the insurance marketplace including – consumer interaction with exchanges, public-private partnerships, product innovations to improve care, and new technologies transforming the healthcare delivery system.

Infosys Public Services will host a panel discussion at the conference.


Connect with Infosys

Infosys Public Services is a Major Level sponsor of the AHIP Operations and Technology forum and we will host a special breakfast session at the conference.

Session details


Building tomorrow’s healthcare: practical strategies and proven practices for consumer engagement


Wednesday, November 20, 2012


7:30–8:30 CST


Hyatt Regency Chicago, Chicago, IL

Session description

Topic: Building tomorrow’s healthcare: practical strategies and proven practices for consumer engagement

Healthcare reform and consumerism are driving the shift from wholesale to retail in health insurance. Consumer engagement is key to succeeding in the individual market. Health plans continue to pursue the opportunity to expand their member base. This includes capturing mindshare with prospective consumers via health insurance exchanges and other new channels.

Health plans need to build out their capabilities with a consumer’s perspective across the lifecycle. This extends all the way from targeting and outreach to attracting, educating and servicing in order to lead in satisfaction and retention. They need to provide consistent and connected experience across channels, from mail and phone to Web, mobile and social media.These are clear opportunities for health plans to accelerate consumer engagement initiatives and build the brand cost-effectively.

Join health plan and industry experts as we bring together proven practices from consumer industries such as retail as well as practical perspectives on processes, organization and technologies that deliver effective results.

Speaker profiles

Aneesh Kumar

Aneesh Kumar - Head — Consumer Engagement Strategy, Aetna Inc.

Aneesh Kumar is an executive at Aetna Inc, a Fortune 100 healthcare company. Aneesh heads consumer engagement strategy. He drives the development of new consumer offerings, as well as the strategy around creating a simple, convenient, and valuable experience for Aetna members.

Kristin Conley

Kristin Conley - Vice President — eSolutions, Health Care Services Corporation

Kristin is Vice President of eSolutions in the company. She is responsible for digital asset strategy for Health Care Services Corporation’s (HCSC) four plans (Blue Cross Blue Shield of Illinois, Texas, New Mexico, and Oklahoma).

Vicki Vacchiano

Vicki Vacchiano - Regional Director of Rapid Response and Outreach, Select Health of South Carolina

Vicki is regional director for the Rapid Response and Outreach department in the company. In her current role, Vicki plans, organizes and directs the development and implementation of all Rapid Response and Outreach activities.

Eric Paternoster

Eric Paternoster - President and Chief Executive Officer, Infosys Public Services

Eric Paternoster is the Chief Executive of Infosys Public Services, an Infosys subsidiary focused on healthcare and public sector in USA and Canada. He sets the company’s vision and mission and oversees strategy and execution for profitable growth. He advises CXOs on healthcare, and federal and state government organizations on business technology strategies and operations, and participates in their steering committees.