Upgrading COTS-based Core Systems the Agile Way
A public sector organization uses 15,000 machines and 13,000 vehicles to sort and deliver 8.1 billion pieces of mails, parcels and messages to over 16 million addresses.
The organization used an IBM Maximo v7.1-based system to manage all these assets. While the system had served the organization well, it lacked certain capabilities to meet changing requirements and evolving security protocols.
The organization partnered with Infosys Public Services (Infosys) to upgrade the system to IBM Maximo v7.6 using an agile approach. Use of Scrum framework, Kanban, Jira and Infosys’ tools enabled the organization to accelerate the upgrade exercise by nearly 60 percent and enhance efficiency of key workflows by nearly 50 percent.