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Modernizing the Department of Motor Vehicles (DMV)
The Department of Motor Vehicles (DMV) is a state-level governing body in the US that goes under the guidelines of the Uniform Vehicle Code (UVC), 2000. [1]
Hawaii is the only state that does not have a state-level Department of Motor Vehicles. It has given this responsibility to the city and county governments of Honolulu, Maui, Kaua’i, and Hawai’i. [2]
What do the DMVs do?
DMVs regulate the registration of all vehicles and issue licenses. Some DMVs, such as the one in the state of California, have a separate investigation division to monitor and act against suspicious or criminal activities. They are also responsible for securing the DMV data, reporting, and investigating counterfeit documents, fraud, and theft. [3]
Challenges for the DMVs [3]
Data Volume
DMVs have access to reams of data. The data includes vehicle registrations, driver licenses, video and audio recordings, insurance, loan hypothecation, and administrative hearings. Storing, managing, and retrieving this data is a challenge.
Data Security
DMV data is a gold mine for criminals. Security of vehicle data is a huge responsibility and the expanding digital footprint of DMVs is increasing their threat surface area.
Data Sharing
Most administrative hearing recordings and other documentation have to either go over email or a staff member has to deliver them to the DMV headquarters. This is a labor-intensive job that takes up time and money.
Digital Shift
The pandemic increased the pressure on DMVs to become more digital. From making several of their services available online and adopting conversational AI-based solutions to enabling remote work, DMVs have struggled to navigate this digital shift with their legacy systems.
Why Modernize and Digitalize DMV? [3]
The digital transformation of DMVs happens on multiple levels for secure end-to-end storage, management, and retrieval of data, service delivery, and collaboration.
Cloud
Cloud provides scalability and resilience to meet data protection regulations and continuously changing requirements. With Cloud, DMVs avoid on-site servers with additional maintenance expenses, manage data more effectively, and enable collaboration.
Ensure Data Security
With end-to-end encryption, role-based access control, and SSO integration, DMV staff can share the information securely without the threat from criminals. They can protect data, such as recordings from drones, CCTV cameras, dashcams, and mobile phone recordings more securely.
Tamper Detection
New technologies use SHA cryptographic hash values to detect evidence tampering, enabling DMVs to comply with FOIA, HIPPA, and any other regulations.
Automation
Technologies such as artificial intelligence, machine learning, and robotic process automation automate vehicle license and registration issuance and vehicle owner vetting. The system predicts the chances of criminal offenses and automates the penalty issuance and collection processes.
Deploy New Capabilities
Modern, digital systems allow DMVs to build new capabilities at speed, meeting business and regulatory requirements more effectively and delivering an improved experience to both the users and the customers.
